CERTIFIED-BUSINESS-ANALYST EXAM PRACTICE & CERTIFIED-BUSINESS-ANALYST FREE STUDY MATERIAL

Certified-Business-Analyst Exam Practice & Certified-Business-Analyst Free Study Material

Certified-Business-Analyst Exam Practice & Certified-Business-Analyst Free Study Material

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Salesforce Certified Business Analyst Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

  • A. Who, when, why
  • B. When, where, why
  • C. Who, what, why

Answer: C


NEW QUESTION # 28
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?

  • A. Governing bodies
  • B. Third-party vendors
  • C. Partners and customers

Answer: C

Explanation:
Explanation
This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


NEW QUESTION # 29
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

  • A. Meet with stakeholders as a group to understand the current state.
  • B. Create an Entity Relationship Diagram (ERD) of the current state.
  • C. Meet with stakeholders as a group to capture future requirements.

Answer: A


NEW QUESTION # 30
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

  • A. Replace the specific feature with a goal.
  • B. Change the user story to the sales manager persona.
  • C. Add a quantifiable reason why the feature is needed.

Answer: C

Explanation:
Explanation
The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it more vague and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories


NEW QUESTION # 31
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

  • A. Who, when, why
  • B. When, where, why
  • C. Who, what, why

Answer: C

Explanation:
A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-sto


NEW QUESTION # 32
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